Privacy Policy

At Punch Pizza, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website punchs-pizz.digital, place orders, or interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website, mobile experience, and any related services, sales, marketing, or events (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

We operate in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act). If you are a California resident, please pay special attention to sections marked with a California-specific notice.

1. Who We Are

Punch Pizza is a food service business operating in the United States. We provide pizza and related food products to customers through our website and in-person service. Our contact information is as follows:

For any questions or concerns about this Privacy Policy or our data practices, please contact us at the email address above. We will make every effort to respond promptly and thoroughly to your inquiries.

2. Information We Collect

We collect various types of information in connection with the Services we provide. The types of data we may collect include personal information you provide directly to us, information we collect automatically when you use our Services, and information we receive from third-party sources.

2.1 Personal Information You Provide Directly

When you interact with our website, place an order, create an account, sign up for our newsletter, contact us through our support channels, or participate in any promotion, we may ask you to provide certain personally identifiable information, including but not limited to:

• Full Name: First and last name used for account creation and order processing.
• Contact Information: Email address, phone number, and mailing or delivery address.
• Billing Information: Credit or debit card details, billing address, and other payment-related information. Note that full payment card data is processed by our secure third-party payment processors and is not stored on our servers.
• Account Credentials: Username and password if you choose to create an account on our platform.
• Order History and Preferences: Details about the items you purchase, your dietary preferences, and special instructions you provide when placing orders.
• Communications: Messages, feedback, reviews, or other content you send to us directly via email, contact forms, or customer support channels.
• Promotional Participation Data: Information you provide when entering contests, sweepstakes, or responding to surveys.

2.2 Information Collected Automatically

When you access or use our website, certain information is collected automatically through cookies, web beacons, pixels, and similar tracking technologies. This information helps us understand how our Services are used and improve your experience. Automatically collected data may include:

• Usage Data: Pages you visit, links you click, time spent on pages, the date and time of your visit, referring URLs, and other browsing behavior on our website.
• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and language settings.
• Location Data: General geographic location inferred from your IP address. We do not collect precise GPS location without your explicit permission.
• Log Data: Server logs that record information about how our website is accessed, including error logs, access times, and other diagnostic data.
• Cookie and Tracking Data: Information stored through cookies and similar technologies. Please refer to Section 7 for more details about our cookie practices.

2.3 Information from Third-Party Sources

We may receive additional information about you from third-party sources and combine it with information we already hold. Third-party sources may include:

• Social Media Platforms: If you connect your social media account (such as Facebook, Instagram, or Google) to our Services or interact with our social media pages, we may receive certain profile information from those platforms, subject to their own privacy policies.
• Payment Processors: Our payment service providers may share transactional confirmation data with us to verify and process your orders.
• Analytics Providers: Third-party analytics services may provide us with aggregated or de-identified data about website usage trends.
• Marketing Partners: We may receive information from advertising or marketing partners to help us reach potential customers or measure the effectiveness of our campaigns.

3. How We Use Your Information

We use the information we collect for various legitimate business purposes. The following describes the primary ways in which your information is used:

3.1 Service Provision and Order Processing

• To process and fulfill your food orders, including delivery or pickup arrangements.
• To create and manage your customer account.
• To process payments and send you order confirmations and receipts.
• To communicate with you about your order status, delivery updates, or any issues that arise.
• To provide customer support and resolve complaints or disputes.

3.2 Personalization and User Experience

• To remember your preferences, past orders, and saved delivery addresses to make future orders more convenient.
• To personalize the content and offers displayed to you on our website.
• To recommend menu items based on your order history and preferences.

3.3 Marketing and Promotions

• To send you promotional emails, newsletters, special offers, and discount codes, where you have opted in to receive such communications.
• To conduct contests, sweepstakes, or loyalty programs and notify winners.
• To deliver targeted advertisements on our website and on third-party platforms, based on your browsing behavior and interests.
• You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].

3.4 Analytics and Service Improvement

• To monitor and analyze trends, usage, and activity in connection with our Services to understand how customers interact with our website.
• To improve, optimize, and develop new features, products, and services.
• To troubleshoot technical issues and maintain the security and reliability of our platform.
• To conduct internal research, data analysis, and business planning.

3.5 Legal and Compliance Purposes

• To comply with applicable federal and state laws and regulations, including tax, food safety, and consumer protection laws.
• To respond to legal requests, court orders, or governmental inquiries.
• To enforce our Terms of Service and other agreements.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• To protect the rights, property, and safety of Punch Pizza, our customers, and the public.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to assist us in operating our business, providing our Services, and serving our customers. These service providers may have access to your personal information solely to perform tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose. Categories of service providers include:

• Payment Processors: Secure third-party services that handle credit card transactions and payment verification.
• Delivery Partners: Third-party delivery services used to fulfill and transport your food orders.
• Email and Communication Services: Platforms used to send transactional and marketing emails.
• Analytics Providers: Services such as Google Analytics that help us understand website usage patterns.
• Cloud Hosting Providers: Companies that provide server infrastructure and data storage services.
• Customer Support Tools: Platforms used to manage and respond to customer inquiries.
• Marketing and Advertising Platforms: Services that assist with running digital advertising campaigns.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or other governmental request.
• Protect and defend the legal rights or property of Punch Pizza.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.
• Comply with applicable tax reporting and regulatory requirements.

4.3 Business Transfers

If Punch Pizza is involved in a merger, acquisition, asset sale, financing, reorganization, or similar corporate transaction, your personal information may be transferred as part of that transaction. In such cases, we will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties in other ways if you have given us your explicit consent to do so.

5. Data Security

We take the security of your personal information very seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: Our website uses Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All employees and contractors with access to personal data are bound by confidentiality obligations.
• Payment Security: We do not store complete credit or debit card numbers on our servers. Payment card processing is handled by PCI DSS-compliant third-party payment processors.
• Secure Infrastructure: We utilize reputable cloud hosting providers with robust physical and network security measures.
• Regular Security Assessments: We periodically review our data collection, storage, and processing practices to guard against unauthorized access.
• Incident Response: We have procedures in place to respond to potential data breaches, including notifying affected users and relevant authorities as required by applicable law.

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any account credentials and for any activities that occur under your account.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 General Rights for All Users

• Right to Access: You have the right to request information about the personal data we hold about you, including what categories of data we collect and how it is used.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., where we are required to retain data by law).
• Right to Opt Out of Marketing: You can opt out of receiving marketing communications from us at any time.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the CCPA/CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You may direct us to limit our use and disclosure of sensitive personal information to what is necessary to perform the services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service for exercising your privacy rights.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the information below. We will respond to verifiable requests within the timeframes required by applicable law (generally within 45 days, with a possible 45-day extension for complex requests):

• Email: [email protected]
• Website: punchs-pizz.digital

We may need to verify your identity before processing your request. This may involve asking you to confirm certain information associated with your account or to provide additional documentation. We will not use the information you provide to verify your identity for any purpose other than processing your request.

You may also designate an authorized agent to submit requests on your behalf. Authorized agents must provide written proof of authorization and we may require additional verification from you directly.

7. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver targeted advertising. This section provides a brief overview of our cookie practices.

7.1 What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They allow websites to recognize your device and remember information about your visit, such as your preferences and browsing history.

7.2 Types of Cookies We Use

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling cookies may affect the functionality of our website and your ability to use certain features, such as placing orders.

For more detailed information about how we use cookies and how to manage your cookie preferences, please review our full Cookie Policy.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including the performance of our Services, compliance with legal obligations, resolution of disputes, and enforcement of our agreements. The specific retention periods depend on the type of data and the purpose for which it is used.

8.1 General Retention Guidelines

When personal information is no longer needed for its original purpose and no legal basis exists for retaining it, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate the data and protect it from further use until deletion is feasible.

9. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from anyone under the age of 18. If you are under 18, please do not use our Services or provide any personal information to us.

If we learn that we have inadvertently collected personal information from a child under the age of 18, we will take prompt steps to delete such information from our records. If you believe that we may have collected information from or about a minor, please contact us immediately at [email protected].

Parents and guardians who become aware that their child has provided personal information to us without their consent are encouraged to contact us so that we can take appropriate action. We comply with the Children's Online Privacy Protection Act (COPPA) and other applicable laws protecting children's online privacy.

10. International Data Transfers

Punch Pizza is based in the United States and our Services are primarily directed at users located within the United States. Your personal information is stored and processed on servers located in the United States.

If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our Services and providing your personal information, you consent to this transfer, storage, and processing.

We take reasonable steps to ensure that any international transfers of personal data are conducted in compliance with applicable law and that appropriate safeguards are in place to protect your information. If you have questions about international data transfers, please contact us at [email protected].

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated by Punch Pizza. This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

The inclusion of a link to a third-party website does not imply endorsement by Punch Pizza of that website or its privacy practices.

12. FTC Act Compliance and Consumer Protection

Punch Pizza complies with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be transparent, fair, and consistent with the representations we make to our customers. We do not engage in deceptive data collection or data use practices.

We are committed to honoring the representations made in this Privacy Policy and in any consumer-facing communications about our data practices. If we make material changes to how we collect or use personal data, we will provide clear and prominent notice to affected users.

Consumers who believe that a business's data practices violate the FTC Act or other consumer protection laws may file a complaint with the FTC at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

13. How to File a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can address your concerns directly and promptly.

13.1 Contacting Us Directly

To file a privacy complaint or inquiry, please reach out to us using the following contact details:

We will acknowledge receipt of your complaint within 10 business days and aim to provide a substantive response within 30 days. For complex matters, we may require additional time, and we will inform you accordingly.

13.2 Escalating to Regulatory Authorities

If you are not satisfied with our response to your privacy complaint, or if you believe your privacy rights have been violated, you have the right to escalate your complaint to the appropriate regulatory authority. Depending on your state of residence and the nature of your complaint, relevant authorities may include:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including those related to data privacy and security. You can file a complaint at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may submit complaints related to CCPA/CPRA violations to the California Privacy Protection Agency at cppa.ca.gov.
• California Attorney General: The California Attorney General's Office also handles consumer privacy complaints. Complaints can be submitted at oag.ca.gov.
• State Attorney General Offices: Residents of other states may file complaints with their respective state attorney general's consumer protection division. Contact information for your state's attorney general can be found through the National Association of Attorneys General at naag.org.

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites not to track your online activities. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently alter its data collection and use practices in response to DNT signals.

If a standard for responding to DNT signals is established in the future, we will review and update our practices accordingly. In the meantime, you can manage your tracking preferences through your browser settings and our cookie management tools.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make changes to this Privacy Policy, we will revise the "Last Updated" date at the top of this page.

If we make material changes to the way we collect, use, or share your personal information, we will provide prominent notice on our website or send you a notification via email (if we have your email address on file) prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the changes, please stop using our Services and contact us to request deletion of your personal information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

We value your trust and are dedicated to maintaining the highest standards of privacy and data protection in our operations. Thank you for choosing Punch Pizza, and for taking the time to read our Privacy Policy.

This Privacy Policy was last reviewed and updated on April 17, 2026. It is effective as of the same date.